{"id":3392,"date":"2022-03-06T21:55:51","date_gmt":"2022-03-06T20:55:51","guid":{"rendered":"https:\/\/wecall.se\/outsourcing-telephony\/"},"modified":"2026-03-27T16:34:57","modified_gmt":"2026-03-27T15:34:57","slug":"outsourcing-telephony-2","status":"publish","type":"page","link":"https:\/\/wecall.se\/en\/outsourcing-telephony-2\/","title":{"rendered":"Outsourcing telephony"},"content":{"rendered":"<section class=\"sidrubrik-section\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n    <p><h1 style=\"text-align: center;\"><strong>Outsource customer service<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<\/p>\n<\/section>\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>We offer call center outsourcing.<\/strong><\/h3>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">Outsourcing customer service to a call center, us at Wecall, means that we can help your company achieve higher service levels and thus have better availability to customers. This while effectively reducing costs compared to having your own in-house or contracted staff.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background\" style=\"background-color:#fbfaf6;grid-template-columns:auto 45%\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\"><strong>Increase your company&#8217;s service level by outsourcing customer service<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As one of <a href=\"https:\/\/wecall.se\/en\/swedish-call-centers\/\">Sweden&#8217;s leading call center companies<\/a>, and winner of Entrepreneur of the Year 2016, we want to say that we are experts in everything related to telephony and outsourcing customer service in the workplace.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We currently work with customers across Sweden and the Nordic region but also parts of Europe. In addition to Swedish, our skilled and specially trained telephone operators also speak English, Norwegian, Finnish and Spanish.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Wecall is passionate about helping companies reach new heights when it comes to sales, we only work with <a href=\"https:\/\/wecall.se\/tjanster\/om-saljare-tjansten\/\">B2B sales<\/a>. We are with you throughout the sales process, from start to finish.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:info@wecall.se\">Contact us today!<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-700x467.jpg\" alt=\"\" class=\"wp-image-1088 size-full\" style=\"object-position:25% 47%\" srcset=\"https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-700x467.jpg 700w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-250x167.jpg 250w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-768x512.jpg 768w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-1536x1025.jpg 1536w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121-120x80.jpg 120w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1164763121.jpg 2000w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Reduce costs and increase the level of service by outsourcing customer service.<\/strong><\/h2>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">By using Wecall to outsource customer service, you can streamline your operations while improving the customer experience on multiple levels. By outsourcing customer service to us, you can reduce costs compared to having your own in-house or contracted staff, while significantly increasing the level of service. Our specially trained telephone operators are ready to help with everything from customer service to sales, 24 hours a day, all year round.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">With our experience and dedication, you can safely leave the management of your customer service to us and focus on your core business. Outsourcing customer service means you don&#8217;t have to worry about recruiting, training and managing customer service staff. In addition, you eliminate the need to invest in expensive technology and infrastructure to handle calls.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">We use advanced technology and proven methods to ensure that every customer call is handled quickly and efficiently. Our operators are trained to deal with customers in a professional and friendly manner, which increases customer satisfaction and loyalty. We can handle everything from simple questions to more complex problems, ensuring that your customers always get the help they need.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">When you outsource your customer service to Wecall, you also get a flexible solution that can be customized to your needs. Whether you need extra support during peak seasons or a permanent solution to manage customer service, we can offer a tailored service to suit your business. Our 24\/7 availability means your customers can always reach you, improving their experience and your business image.<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background\" style=\"background-color:#fbfaf6;grid-template-columns:auto 45%\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\"><strong>Access a team of specially trained operators for the best customer experience.<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our team of specially trained telephone operators are experts in providing a high level of customer service. An outsourced customer service from Wecall gives you access to that team 24\/7, all year round.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We ensure that your business communication is always professional and that your customers have the best possible experience.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Experts in B2B sales and creating long-term customer relationships<\/strong><\/h5>\n\n\n\n<p>At Wecall, we have extensive experience in B2B sales and creating long-term customer relationships. Hiring us for outsourced customer service solutions gives you access to our specialized sales people who are experts in creating profitable business.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We ensure that the sales process is smooth and that you reach your sales targets.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:info@wecall.se\">Contact us today!<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-700x467.jpg\" alt=\"\" class=\"wp-image-2784 size-full\" style=\"object-position:31% 52%\" srcset=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-700x467.jpg 700w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-250x167.jpg 250w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-768x512.jpg 768w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-1536x1024.jpg 1536w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-2048x1365.jpg 2048w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-120x80.jpg 120w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Tailored solutions to your needs for smooth telephony in the workplace<\/strong><\/h3>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">At Wecall, we have customized solutions according to your needs for a smooth telephony in the workplace by outsourcing customer service. We make sure that everything runs smoothly and that your business communication is always professional. Our solutions are tailored to your needs and we are here to help you every step of the way.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:info@wecall.se\">Get help with outsourcing your customer service today!<\/a><\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<script type=\"application\/ld+json\">\n{\n\"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\"@type\":\"Question\",\"name\":\"What does it mean to \\\"outsource a call center\\\"?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Outsourcing a call center means that you leave the management of your company's telephony and customer contact to an external specialist, like us at Wecall. We act as your professional switchboard and customer service department, ensuring a high level of service and availability for your customers. \"}},{\"@type\":\"Question\",\"name\":\"Why should we consider outsourcing our customer service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"By outsourcing your customer service to us, you can significantly improve your service levels while reducing costs compared to having your own staff. You also avoid the responsibility of recruitment, training and technical infrastructure, freeing up valuable time to focus on your core business. \"}},{\"@type\":\"Question\",\"name\":\"How can outsourcing customer service be cheaper than having it in-house?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The cost savings come from several directions. You avoid the expense of hiring, training and managing your own staff. 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Whether you need extra support during peak seasons or a permanent end-to-end solution, we will tailor a service to suit your needs and ensure smooth and professional communication. \"}},{\"@type\":\"Question\",\"name\":\"What is outsourcing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Outsourcing, in its simplest form, means leaving a specific part of your business to an expert partner like us at Wecall. Instead of you managing your customer service or switchboard yourself, we take care of it for you.<br \\\/>\\r\\nThe benefit to you is twofold: you can focus entirely on your core business, while being assured that your customers receive a professional and high-quality service. It's a smart solution to increase your availability and service level, often at a lower cost than hiring your own staff.  \"}}      ]\n}\n<\/script>\n<section class=\"force-full\" id=\"faq-block_300674de1355e368da9f09bb9a920d35\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n    <div class=\"aloq-container\">\n        <div class=\"aloq-faq\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n\n            <h1>Frequently asked questions about customer service outsourcing<\/h1><div class=\"faq-list\"><div class=\"faq-item\">\n<h2>What does it mean to &#8220;outsource a call center&#8221;?<\/h2>\n<div>\n<p>Outsourcing a call center means that you leave the management of your company&#8217;s telephony and customer contact to an external specialist, like us at Wecall. We act as your professional switchboard and customer service department, ensuring a high level of service and availability for your customers. <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>Why should we consider outsourcing our customer service?<\/h2>\n<div>\n<p>By outsourcing your customer service to us, you can significantly improve your service levels while reducing costs compared to having your own staff. You also avoid the responsibility of recruitment, training and technical infrastructure, freeing up valuable time to focus on your core business. <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>How can outsourcing customer service be cheaper than having it in-house?<\/h2>\n<div>\n<p>The cost savings come from several directions. You avoid the expense of hiring, training and managing your own staff. In addition, you eliminate the need to invest in and maintain expensive call management technology and infrastructure, because we do it all.  <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>What kind of staff will handle our customers when we outsource?<\/h2>\n<div>\n<p>You&#8217;ll have access to our team of specially trained operators who are experts in professional handling and customer service. They are trained to deal with everything from simple questions to complex problems, ensuring your customers always get the best possible experience, 24\/7, all year round. <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>Our company has customers in several countries, can you handle different languages?<\/h2>\n<div>\n<p>Yes, we can. In addition to Swedish, our operators also speak languages such as English, Norwegian, Finnish and Spanish, which means we can provide excellent service to your customers in both the Nordic region and parts of Europe. <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>We need help with more than just customer service, can you help with B2B sales?<\/h2>\n<div>\n<p>Absolutely. We are experts in B2B sales and building long-lasting customer relationships. Our specialized sales representatives can help you through the entire sales process, from start to finish, to create profitable business.  <\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>Can we adapt the solution to our company&#8217;s unique needs?<\/h2>\n<div>\n<p>Yes, flexibility is one of our strengths. 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