{"id":3463,"date":"2021-07-07T13:42:22","date_gmt":"2021-07-07T11:42:22","guid":{"rendered":"https:\/\/wecall.se\/telephone-answering-service-2\/"},"modified":"2026-04-16T10:42:01","modified_gmt":"2026-04-16T08:42:01","slug":"telephone-answering-service","status":"publish","type":"page","link":"https:\/\/wecall.se\/en\/services\/telephone-answering-service\/","title":{"rendered":"Telephone answering service"},"content":{"rendered":"<section class=\"force-full\" id=\"hero-block_21c5dc5d07d0f58c1f01b71b538301d4\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n    <div class=\"aloq-container\">\n        <div class=\"aloq-hero\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n            <div class=\"image-section\" style=\"background-image: url('https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-700x467.jpg')\">\n                <img decoding=\"async\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1740-700x467.jpg\" alt=\"\"\n                     width=\"700\"\n                     height=\"467\" loading=\"lazy\"\/>\n            <\/div>\n            <div class=\"text-section\">\n                <h1>Telephone answering service<\/h1>\n                <p>At Wecall, we are experts in taking care of your phone care with precision and dedication. With our experienced team and multilingual support, we guarantee that you&#8217;ll never miss an important call and can offer a first-class experience to your customers.<\/p><div class=\"ctas\"><a class=\"btn\" href=\"https:\/\/wecall.se\/en\/contact-us\/\" >Contact us<\/a><\/div>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Let us take care of your business calls<\/strong><\/h3>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">There are issues that all businesses have to deal with, no matter what sector they operate in. One such detail is how to deal with your company&#8217;s telephone traffic.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">Even the most digitalized companies need staff to answer the phone. It is not so obvious that the company has its own telephone exchange. You don&#8217;t have to, let us at Wecall take care of your business phone traffic. We can also help you manage your email and staff your business chat.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:38% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"467\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-700x467.jpg\" alt=\"\" class=\"wp-image-1083 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-700x467.jpg 700w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-250x167.jpg 250w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-768x512.jpg 768w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-1536x1025.jpg 1536w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333-120x80.jpg 120w, https:\/\/wecall.se\/wp-content\/uploads\/2022\/01\/iStock-1278384333.jpg 2000w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading has-large-font-size\"><strong>It should be easy to become a Wecall customer<\/strong><\/h4>\n\n\n\n<p>We start by conducting a needs analysis with you to ensure that the delivery fully meets your expectations and requirements\/desires.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you need a service without technical integration, you can get started within a few days. In cases where your needs involve technical integration, you will be assisted by one of our experienced project managers, who will then be responsible for the entire delivery process, to get started in a smooth and good way, where we are normally up and running between 2-4 weeks, depending on how much is to be integrated \/ trained.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"#cta\">Getting started with telephone care<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background\" style=\"background-color:#fbfaf6\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong>Here&#8217;s how phone matching works step by step:<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer-specific training and then planning the start of operations<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Feasibility study and needs analysis<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quotation and contract. Signing of the contract and then points 3-5<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information gathering (organization, keywords, possible policies, company facts, job description, etc.)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integration of technologies (switchboard and possibly other systems)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\">Contact us<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"603\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-700x603.jpg\" alt=\"\" class=\"wp-image-2774 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-700x603.jpg 700w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-250x215.jpg 250w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-768x661.jpg 768w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-1536x1323.jpg 1536w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-2048x1763.jpg 2048w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_270623_1727-120x103.jpg 120w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-video\"><video controls=\"\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2022\/08\/Wecall-Vi-brinner-for-service-Final.mp4\"><\/video><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Flexible telephone service to the company<\/strong><\/h3>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">With our telephony services, you can focus on your business without missing any important calls. Our operators are available every day of the year, so your call will always be answered, even when you don&#8217;t have the time or are not at work.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">One of our basic services is to have our telephone operators take your company&#8217;s calls when regular staff are not available. The operator provides a friendly service to the customer and can take messages. A personalized answering service is highly appreciated and provides a pleasant alternative to an automated answering machine that gives a solid impression of the quality of the company.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">It is also possible to have our operators take over the entire company&#8217;s telephone exchange. Our flexibility to tailor our service to your business needs is one of our main strengths, while keeping a low cost per call.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">Our telephone service gives you the opportunity to grow as a company, where we make sure to deliver a top-class answering service with dedicated switchboard operators who are interested in your business. We offer flexible switchboard solutions where we can answer your calls remotely or on site at your company. Choose the solution that suits you best.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:info@wecall.se\">Get phone care!<\/a><\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background\" style=\"background-color:#fbfaf6\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Benefits of our phone care<\/h3>\n\n\n\n<p><strong>We can reduce your phone time without your customers suffering:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We answer questions about your business and provide up-to-date information to the caller.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will answer for you when you are not available and leave a message for you.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will answer for you, take a message and\/or connect you to the right person.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We only release the calls you want at the moment (notification).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can keep us updated on your availability via your landline, mobile phone or via our online service.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" href=\"mailto:info@wecall.se\">Contact us today!<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"509\" src=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-700x509.jpg\" alt=\"\" class=\"wp-image-2789 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-700x509.jpg 700w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-250x182.jpg 250w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-768x558.jpg 768w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-1536x1116.jpg 1536w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-2048x1488.jpg 2048w, https:\/\/wecall.se\/wp-content\/uploads\/2023\/11\/Harstrom_300623_2026-120x87.jpg 120w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<script type=\"application\/ld+json\">\n{\n\"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\"@type\":\"Question\",\"name\":\"What is a telephone answering service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Telephone answering is a service where one of our operators takes your company's calls when your staff is not available. Telephone answering is done by real people who always give the caller a personal and friendly treatment.\"}},{\"@type\":\"Question\",\"name\":\"What is the cost of a telephone answering service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The cost of telephone answering depends on the type of service we tailor to your business. Each solution is unique and tailored to the needs of the company, so the price is a matter of negotiation within the framework of the solution offered.\"}},{\"@type\":\"Question\",\"name\":\"What are the benefits of telephone babysitting?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Telephone answering services are always friendly and flexible, for example some urgent calls can be put through while other calls are put on hold. 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With telephone answering services, we handle your company's incoming calls when regular staff are not available.\"}}      ]\n}\n<\/script>\n<section class=\"force-full\" id=\"faq-block_8ae8f9f64acc522245e14caad91f4931\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n    <div class=\"aloq-container\">\n        <div class=\"aloq-faq\" data-aos=\"fade-in\" data-aos-duration=\"1000\">\n\n            <h1>Frequently asked questions about Phone Care<\/h1><div class=\"faq-list\"><div class=\"faq-item\">\n<h2>What is a telephone answering service?<\/h2>\n<div>\n<p>Telephone answering is a service where one of our operators takes your company&#8217;s calls when your staff is not available. Telephone answering is done by real people who always give the caller a personal and friendly treatment.<\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>What is the cost of a telephone answering service?<\/h2>\n<div>\n<p>The cost of telephone answering depends on the type of service we tailor to your business. Each solution is unique and tailored to the needs of the company, so the price is a matter of negotiation within the framework of the solution offered.<\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>What are the benefits of telephone babysitting?<\/h2>\n<div>\n<p>Telephone answering services are always friendly and flexible, for example some urgent calls can be put through while other calls are put on hold. This is not possible with an answering machine or an automatic telephone exchange.<\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>What type of business is suitable for telephone answering?<\/h2>\n<div>\n<p>Telephone answering services are suitable for all businesses, big or small. Every business needs the ability to receive calls from customers. Customers are the company&#8217;s most important asset and it is important to be able to provide customers with a safe and solid customer service. This is where telephone answering is a good alternative to an answering machine.<\/p>\n<\/div>\n<\/div><div class=\"faq-item\">\n<h2>Are telephone exchange and telephone access the same thing?<\/h2>\n<div>\n<p>With a telephone exchange, we handle all incoming calls to the company and sort the calls so that the caller ends up with the right person. With telephone answering services, we handle your company&#8217;s incoming calls when regular staff are not available.<\/p>\n<\/div>\n<\/div><\/div>        <\/div>\n    <\/div>\n<\/section>\n\n\n<script type=\"application\/ld+json\">{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"ProfessionalService\",\n      \"@id\": \"https:\/\/wecall.se\/#localbusiness\",\n      \"name\": \"Wecall\",\n      \"url\": \"https:\/\/wecall.se\/\",\n      \"logo\": {\n        \"@type\": \"ImageObject\",\n        \"url\": \"https:\/\/wecall.se\/wp-content\/uploads\/2024\/05\/wecall-logo.png\"\n      },\n      \"image\": \"https:\/\/wecall.se\/wp-content\/uploads\/2024\/05\/wecall-logo.png\",\n      \"description\": \"Wecall \u00e4r experter p\u00e5 telefonpassning, kundservice och v\u00e4xell\u00f6sningar f\u00f6r f\u00f6retag som vill \u00f6ka sin tillg\u00e4nglighet och f\u00f6rb\u00e4ttra sitt kundbem\u00f6tande.\",\n      \"telephone\": \"+46607890100\",\n      \"email\": \"info@wecall.se\",\n      \"address\": {\n        \"@type\": \"PostalAddress\",\n        \"streetAddress\": \"R\u00e5dhusgatan 19\",\n        \"postalCode\": \"852 31\",\n        \"addressLocality\": \"Sundsvall\",\n        \"addressCountry\": \"SE\"\n      },\n      \"areaServed\": {\n        \"@type\": \"Country\",\n        \"name\": \"Sweden\"\n      }\n    },\n    {\n      \"@type\": \"Service\",\n      \"name\": \"Telefonpassning\",\n      \"serviceType\": \"Svarsservice och receptionstj\u00e4nster\",\n      \"url\": \"https:\/\/wecall.se\/tjanster\/telefonpassning\/\",\n      \"provider\": {\n        \"@id\": \"https:\/\/wecall.se\/#localbusiness\"\n      },\n      \"description\": \"Professionell telefonpassning med flerspr\u00e5kig support. 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in&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3532,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3463","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Phone Care - Never a missed call | Wecall<\/title>\n<meta name=\"description\" content=\"Phone care from Wecall - we answer in your name when you can&#039;t. 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