Outsource customer service with Wecall
We offer outsource with call center.
“Outsource call center” is what many of our incoming customers search for when they want to transfer their company’s telephony to an external telephone exchange.
Outsourcing your telephony to a call center, us at Wecall, means that we can help your company achieve a higher level of service and therefore better availability to your customers. This while effectively reducing costs compared to having your own in-house or contracted staff.
Increase your company’s service level by outsourcing customer service
As one of Sweden’s leading call center companies, and winner of Entrepreneur of the Year 2016, we want to say that we are experts in everything related to telephony and outsourcing customer service in the workplace.
We currently work with customers across Sweden and the Nordic region but also parts of Europe. In addition to Swedish, our skilled and specially trained telephone operators also speak English, Norwegian, Finnish and Spanish.
Wecall is passionate about helping companies reach new heights when it comes to sales, we only work with B2B sales. We are with you throughout the sales process, from start to finish.
Reduce costs and increase the level of service by outsourcing customer service.
By using Wecall to outsource customer service, you can streamline your operations while improving the customer experience on multiple levels. By outsourcing customer service to us, you can reduce costs compared to having your own in-house or contracted staff, while significantly increasing the level of service. Our specially trained telephone operators are ready to help with everything from customer service to sales, 24 hours a day, all year round.
With our experience and dedication, you can safely leave the management of your customer service to us and focus on your core business. Outsourcing customer service means you don’t have to worry about recruiting, training and managing customer service staff. In addition, you eliminate the need to invest in expensive technology and infrastructure to handle calls.
We use advanced technology and proven methods to ensure that every customer call is handled quickly and efficiently. Our operators are trained to deal with customers in a professional and friendly manner, which increases customer satisfaction and loyalty. We can handle everything from simple questions to more complex problems, ensuring that your customers always get the help they need.
When you outsource your customer service to Wecall, you also get a flexible solution that can be customized to your needs. Whether you need extra support during peak seasons or a permanent solution to manage customer service, we can offer a tailored service to suit your business. Our 24/7 availability means your customers can always reach you, improving their experience and your business image.
Access a team of specially trained operators for the best customer experience.
Our team of specially trained telephone operators are experts in providing a high level of customer service. An outsourced customer service from Wecall gives you access to that team 24/7, all year round.
We ensure that your business communication is always professional and that your customers have the best possible experience.
Experts in B2B sales and creating long-term customer relationships
At Wecall, we have extensive experience in B2B sales and creating long-term customer relationships. Hiring us for outsourced customer service solutions gives you access to our specialized sales people who are experts in creating profitable business.
We ensure that the sales process is smooth and that you reach your sales targets.
Tailored solutions to your needs for smooth telephony in the workplace
At Wecall, we have solutions tailored to your needs for smooth telephony in the workplace. We make sure that everything runs smoothly and that your business communication is always professional. Our solutions are tailored to your needs and we are here to help you every step of the way.
Frequently asked questions about customer service outsourcing
What does it mean to “outsource a call center”?
Outsourcing a call center means that you leave the management of your company’s telephony and customer contact to an external specialist, like us at Wecall. We act as your professional switchboard and customer service department, ensuring a high level of service and availability for your customers.
Why should we consider outsourcing our customer service?
By outsourcing your customer service to us, you can significantly improve your service levels while reducing costs compared to having your own staff. You also avoid the responsibility of recruitment, training and technical infrastructure, freeing up valuable time to focus on your core business.
How can outsourcing customer service be cheaper than having it in-house?
The cost savings come from several directions. You avoid the expense of hiring, training and managing your own staff. In addition, you eliminate the need to invest in and maintain expensive call management technology and infrastructure, because we do it all.
What kind of staff will handle our customers when we outsource?
You’ll have access to our team of specially trained operators who are experts in professional handling and customer service. They are trained to deal with everything from simple questions to complex problems, ensuring your customers always get the best possible experience, 24/7, all year round.
Our company has customers in several countries, can you handle different languages?
Yes, we can. In addition to Swedish, our operators also speak languages such as English, Norwegian, Finnish and Spanish, which means we can provide excellent service to your customers in both the Nordic region and parts of Europe.
We need help with more than just customer service, can you help with B2B sales?
Absolutely. We are experts in B2B sales and building long-lasting customer relationships. Our specialized sales representatives can help you through the entire sales process, from start to finish, to create profitable business.
Can we adapt the solution to our company’s unique needs?
Yes, flexibility is one of our strengths. Whether you need extra support during peak seasons or a permanent end-to-end solution, we will tailor a service to suit your needs and ensure smooth and professional communication.
What is outsourcing?
Outsourcing, in its simplest form, means leaving a specific part of your business to an expert partner like us at Wecall. Instead of you managing your customer service or switchboard yourself, we take care of it for you.
