Switchboard services
Business Exchange as a Service
What are exchange services for businesses?
Business switchboard services are an outsourced telephone exchange where an external provider receives, connects and handles the company’s calls. It replaces the need for an in-house switchboard operator and is often combined with answering services, call answering and customer service to free up internal resources.
What is a business exchange?
A business switchboard receives, sorts and connects a company’s incoming calls to the right person or department. Unlike a technical switchboard, Wecall’s business switchboard is staffed by real operators who answer in your name, provide a personalized service, and ensure that every customer is greeted by a human being – not a button menu.
What’s included in Wecall’s switchboard services
- Call routing: Incoming calls are routed to the right person, department or messaging service.
- Personalized greeting: We will reply in the name of your company with your script.
- Opening hours as needed: Staffing during the day, evenings, weekends or around the clock.
- Reporting: Each call is logged and reported according to your wishes.
- Integration: Works with both traditional telephony and cloud-based solutions.
Business telephone switchboard – manned or mobile
A business PBX can be fully mobile, fully manned or a combination. Wecall helps you find the right level: pure mobile call routing, a manned switchboard where we answer and connect, or a hybrid where technology handles the routine and our operators take over when needed. Whatever the size of your business, we’ll set up a solution that matches your availability and service level.
What’s included in Wecall’s switchboard services
Manned answering service in your name
Call routing to the right person or department
Management of opening hours and referrals
Message handling and feedback
Ongoing reporting on call volume and service level.
The difference between switchboard service and mobile switchboard
A switchboard service is a manned service where an operator handles calls for the company. A mobile switchboard is a technical solution where the company itself answers via a mobile app. Many companies choose to combine both.
Smaller businesses often choose our mobile switchboard instead of a traditional solution. Add a personalized answering service on top of the switchboard for full availability.
