Get a good customer service for your company.
Many of us have experienced switchboard services that do not work. Getting a good switchboard in your workplace is one of the wisest things you can do, for several reasons.
As one of Sweden’s leading call center companies, we at Wecall can always deliver a professional telephony solution for your workplace, no matter what the assignment is.
What we can do for you?
- Answering the phone when you are busy or not on site
- Forwarding the call to the right person, or taking a message
- Only allow the calls you want to make at the moment.
- Serve as your customer service department where we also handle more advanced matters such as bookings, orders and complaints.
- Answer questions and provide up-to-date information about your company to the caller.
Solutions according to your needs
It is always your needs that determine the solution we offer, and if the need is for constant telephone service, we are there with our switchboard service 24 hours a day, all year round.
Good telephone availability is important from several perspectives. On the one hand, you show your customers that you consider them important, and on the other, you avoid losing important business as a result of poor response service. In other words, it is a strong competitive tool, no matter what industry you operate in.
We are simply specialists in all aspects of workplace telephony and can easily take a holistic approach to your company’s telephony.
Find out more about corporate switching here!
Multilingual switchboard service
Swedish, English, Norwegian, Finnish and Spanish.
With us, you can either rent a place in our exchange, or buy your own exchange. Please contact us to find out more about our services and what we can offer you.
Welcome to Wecall!
What are exchange services for businesses?
Business switchboard services are an outsourced telephone exchange where an external provider receives, connects and handles the company’s calls. It replaces the need for an in-house switchboard operator and is often combined with answering services, call answering and customer service to free up internal resources.
What’s included in Wecall’s switchboard services
- Call routing: Incoming calls are routed to the right person, department or messaging service.
- Personalized greeting: We will reply in the name of your company with your script.
- Opening hours as needed: Staffing during the day, evenings, weekends or around the clock.
- Reporting: Each call is logged and reported according to your wishes.
- Integration: Works with both traditional telephony and cloud-based solutions.
The difference between switchboard service and mobile switchboard
A switchboard service is a manned service where an operator handles calls for the company. A mobile switchboard is a technical solution where the company itself answers via a mobile app. Many companies choose to combine both.
Smaller businesses often choose our mobile switchboard instead of a traditional solution. Add a personalized answering service on top of the switchboard for full availability.
